How to submit a claim

We’re here to make sure the process goes as smoothly as possible. You’ll find all the details in your policy wording, but if you need help don’t hesitate to reach out. Whether it's filling out the right forms or submitting your claim, we’re just a phone call away—either directly or through your broker.

Contact us

Need help with your claim? We're just a call or email away. Whether you need advice on the right form or guidance on the next steps, our team is here to make the process hassle-free. Reach out anytime for support.

Call us: +267 363 5000 | WhatsApp: +267 75 408 707 | Email: FNOL@Bryte.co.bw

View all forms

Find everything you need in one place. From claims to updating your details, simply browse and download the forms you need. Ready to begin? View all forms here.

Resources

Six easy steps for a hassle-free claim

Report the loss to Bryte (direct customers) or to your intermediary

The first step is to let us or your broker know about the loss as soon as possible so we can guide you through the process.

Complete the claim form and gather documents

Fill out the claim form and gather any necessary supporting documents to help us process your claim quickly.

Submit your claim

Once everything’s ready, submit your completed form and documents to your broker or directly to Bryte at FNOL@Bryte.co.bw.

Claim registration and review

Once we receive your claim, we’ll register it and review the situation, if needed.

Claim assessment

We’ll review all the details and, if necessary, arrange for an assessment to ensure everything is in order.

Claim finalised

After the review, we’ll finalise your claim and get things wrapped up as quickly as possible.

How to claim

Additional documents we may need

Sometimes, we might need extra documents to process your claim. To make sure you’ve got everything covered, check your policy, chat with your broker, or give us a call. We’re here to help! Below is a quick guide to when you might need to provide additional paperwork.

Needed forms

Signed claim form

Fully completed and signed form

Policy schedule

Copy of policy schedule, relevant endorsements, and applicable excess

Accident report

Accident report from Police Station (if applicable).

Premium confirmation

Premium confirmation.

Reason for late notification

Reason for late notification (Bryte was not notified of the loss occurring within 30 days).

Third party information

Third party information (if applicable).

Witness details

Witness details (if applicable).

Repair quotations

Repair quotations from Bryte's preferred panel.

Driver's license

Clear enlarged copy of the driver's license.

Learner license

Copy of the driver's learner license as well as the accompanying passenger's driver's license.

Professional driving permit

Copy of the driver's professional driving permit (PrDP) (if applicable).

International driving permit

International driving permit (the permit must be translated into English if the permit was issued in any other language).